Help Center
We are committed to providing the best experience to every customer. Simi's Customer Service team is ready to help you 7 days a week to ensure every visit goes perfectly.
How to Contact Us
WhatsApp & Phone
+62 823-1231-1400
Monday–Sunday, 08:00–21:00 WIB
cs@simi.id
Response within 1x24 business hours
Live Chat
Simi App
Help Center Menu
Direct Visit
Nearest Branch
During operational hours
Frequently Asked Questions (FAQ)
Complaint Handling
1
Submit complaints through one of the channels above.
2
Our team will respond within a maximum of 1x24 business hours.
3
The investigation and resolution process takes a maximum of 3 business days.
4
Simi is committed to providing a fair and satisfactory solution for every customer.
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